To enhance power system resilience, Taiwan Power Company (Taipower) has partnered with Taiwan Electrical and Mechanical Engineering Services (TEMES), an organization with over 40 years of extensive expertise in electrical power technologies, to conduct a series of technical exchange seminars for personnel responsible for the operation and maintenance of electrical equipment across various industries. Following seminars held throughout northern, central, and southern Taiwan, Taipower convened senior executives from the transportation, healthcare, and retail sectors today (5th) for the Taiwan Power School Forum. Through professional exchanges and case studies, participants explored ways to improve power quality and strengthen the operation and maintenance management of customers' electrical equipment. Taipower also proposed five key measures: Applying for Standby Power Supply, Enhancing Backup Systems, Conducting Regular Inspections, Maintaining Proper Equipment Operating Environments, and Strengthening Personnel Training. Through these initiatives, Taipower aims to work with electricity users to reinforce power resilience down to the last mile.
Taipower emphasized that maintaining a stable and reliable electricity supply is its foremost responsibility. In addition to actively advancing diversified power generation and grid infrastructure projects, Taipower continues to strengthen power grid resilience through the replacement of aging equipment, the adoption of smart technologies, and measures to prevent power outages caused by contact with foreign objects. According to Taipower's statistics, the number of distribution system outage incidents declined by approximately 70%, from a peak of 21,019 incidents in 2012 to 6,191 in 2025.
Taipower pointed out that the power grid connects electricity suppliers and users, with electricity delivered through power lines and electrical equipment operated by both Taipower and its customers. Just as Taipower's infrastructure is subject to aging, deterioration, and contact with foreign objects, customers' electrical equipment faces similar risks. Ensuring greater power system reliability therefore requires the active cooperation of electricity users. This is particularly important for critical electricity users, such as transportation operators, healthcare institutions, telecommunications providers, and large shopping centers, where equipment malfunctions can have far-reaching consequences. Establishing close coordination channels and rapid response mechanisms between Taipower and its customers is therefore essential to further strengthening overall power system resilience.
For customers providing essential public services and services critical to daily life, electrical equipment is an integral part of their operations. Any equipment malfunction could potentially disrupt the continuity of their services. Therefore, electrical safety is not just an issue of equipment reliability but also an issue of operational management. To help customers strengthen equipment management and risk control, Taipower has proposed five key measures: Applying for Standby Power Supply, Enhancing Backup Systems, Conducting Regular Inspections, Maintaining Proper Equipment Operating Environments, and Strengthening Personnel Training.
Taipower recommends that customers assess their electricity consumption characteristics and consider applying for a backup power supply line equipped with an automatic transfer switch (ATS), allowing them to quickly switch to an unaffected power supply line in the event of an unexpected incident. For critical facilities, Taipower also recommends installing on-site backup generators and uninterruptible power supply (UPS) systems to ensure power continuity. In addition, customers are advised to install voltage regulation equipment to mitigate voltage sags that may result from lightning strikes, salt contamination, and other environmental hazards, while proactively replacing aging electrical equipment to enhance power supply reliability.
In addition to strengthening power supply resilience, the operation and maintenance of customers' electrical equipment are equally important. Taipower advises customers to conduct infrared thermographic inspections every six months and perform comprehensive annual inspections of their privately owned electrical lines, including insulation resistance and dielectric withstand voltage testing, with the equipment de-energized to identify potential risks before failures occur. To prevent damage caused by rodents and other animals, Taipower also recommends sealing cable and conduit openings and installing rodent barriers and snake-proof mesh. Furthermore, regular training programs should be conducted to strengthen the emergency response and troubleshooting capabilities of electrical and mechanical maintenance personnel.
Taipower emphasized that strengthening power resilience on the customer side requires not only technical expertise but also the commitment and support of corporate management. Through this forum, Taipower hopes to facilitate face-to-face discussions and exchanges with senior executives from various industries. Serving as a platform for communication and knowledge sharing between electricity suppliers and users, the Taiwan Power School will continue to organize technical exchange seminars on topics such as electrical safety education and lessons learned from power outage incidents. Through these collaborative efforts, Taipower aims to work closely with its customers to build a safer, more reliable, and more resilient power grid.
Spokesperson: Huang, Chief Administrator
Phone: (02) 2366-6271; 0922-696-383
Contact Person: Director Rao, Department of Power Distribution
Phone: (02) 2366-8669; 0939-890-208